Last Updated: October 2026

1. Who We Are

The Health Bank Program is a fitness, wellness, nutrition, and educational program serving customers in Canada and the United States.

For privacy-related questions, requests, or concerns, please contact us at the address provided at the end of this policy.

2. Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

• Name and contact information, such as email address.
• Account login and membership information.
• Information provided when purchasing a membership or service.
• Responses provided through our fitness or training evaluation.
• Information relating to training preferences, goals, activity, and schedule.
• Nutrition-related information provided voluntarily through our evaluation or services.
• Messages and information you provide when contacting customer support.
• Technical information associated with your use of our website, where applicable.

3. Information You Provide Voluntarily

Some information collected through The Health Bank Program may relate to your fitness, activity, nutrition, goals, or other personal circumstances.

You decide what information to provide. Please do not provide information that you do not wish us to receive.

4. How We Use Personal Information

We may use personal information for purposes including:

• Creating and managing your account.
• Providing memberships, programs, digital content, and services.
• Processing transactions and administering purchases.
• Providing personalized training or nutrition-related recommendations.
• Responding to customer-service questions and requests.
• Communicating with you about your account, membership, or services.
• Improving our website, programs, products, and customer experience.
• Maintaining website security and preventing fraud or misuse.
• Meeting legal, regulatory, accounting, or other legitimate business requirements.

5. Consent

Where required by applicable law, we obtain consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or may be provided through an appropriate action or interaction with our services where permitted by law.

You may withdraw consent where applicable, subject to legal or contractual restrictions and reasonable notice.

6. Limiting Collection

We aim to collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy and for providing our services.

We do not intentionally collect personal information that is unrelated to the operation of our business or the services requested by customers.

7. Payment Information

Payments may be processed through third-party payment processors or service providers.

Where payment information is processed by a third party, that information may be handled directly by the applicable payment processor according to its own privacy policy and security practices.

We do not intend to store complete payment-card numbers on our own website systems unless specifically required for a legitimate business purpose and handled in accordance with applicable security requirements.

8. Service Providers and Third Parties

We may use third-party service providers to help operate our website and business. These providers may perform services such as website hosting, payment processing, email delivery, customer support, analytics, security, or other technical functions.

Where third parties process personal information on our behalf, we seek to use appropriate contractual, technical, and organizational safeguards consistent with applicable requirements.

We do not sell personal information as part of the ordinary operation of The Health Bank Program.

9. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, analytics tools, or similar technologies to operate the website, remember preferences, understand website usage, maintain security, or improve our services.

The specific technologies used may change as our website and services develop.

Depending on your browser, device, and applicable law, you may be able to control certain cookies or similar technologies through browser or device settings.

10. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the information we hold.

These safeguards are intended to protect personal information against unauthorized access, use, disclosure, loss, alteration, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by our systems.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, enforce agreements, or meet legal and regulatory obligations.

When information is no longer required, it may be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable requirements.

12. Access and Correction

Depending on applicable law, you may have the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete information.

We may need to verify your identity before fulfilling an access or correction request.

We will respond to privacy requests in accordance with applicable legal requirements.

13. Privacy Complaints and Questions

If you have a question, concern, or complaint about how we handle your personal information, please contact us first so that we can investigate and respond.

14. Privacy Breaches

We maintain procedures for responding to privacy and security incidents. Where applicable law requires notification of individuals, regulators, or other parties following a privacy breach, we will take the required steps.

15. International Processing

Because The Health Bank Program serves customers in Canada and the United States and may use service providers located in different jurisdictions, personal information may be processed or stored outside the province, state, or country where you live.

When information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction.

16. Children’s Privacy

The Health Bank Program is intended for adults and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

18. Applicable Privacy Laws

We intend to handle personal information in accordance with applicable privacy laws and regulations based on the nature of our business, the information involved, and the jurisdiction applicable to the individual and the transaction.

For Canadian customers, applicable privacy requirements may include federal or provincial private-sector privacy legislation. Quebec has its own private-sector privacy framework, which has been recognized as substantially similar to PIPEDA. :chatgpt-content-reference{index=”1″}